Fannie Mae on Tuesday announced the results of its 2024 Servicer Total Achievement and Rewards (STAR) program, recognizing 29 mortgage servicers for “competency, capability, and overall performance.”
“Our servicers continue to show their commitment to operational excellence while reducing credit loss — a crucial component to the overall safety and soundness of Fannie Mae’s business and the residential mortgage market,” Cyndi Danko, the company’s single-family chief credit officer, said in a news release.
Fannie Mae said that its STAR program, which launched in 2011, has improved quality across residential mortgage servicing “by promoting servicing knowledge and excellence.”
During the 2024 program year, mortgage servicers were evaluated across three categories: general servicing, solution delivery and timeline management. The 2024 STAR program recipients are:
General Servicing
- Associated Bank
- Cenlar Federal Savings Bank
- Colonial Savings
- Fifth Third Bank, N.A.
- Gateway First Bancorp Inc.
- Guild Mortgage Co.
- PHH Mortgage Corp.
- JPMorgan Chase Bank
- M&T Bank
- Truist Bank
- The PNC Financial Services Group Inc.
- Provident Funding Associates LP
- University Bank
- Wells Fargo & Co.
Solution Delivery
Timeline Management
General Servicing and Solution Delivery
- Arvest Bank
- Bank of America, N.A.
- BOK Financial Corp.
- Dovenmuehle Mortgage Inc.
- Freedom Mortgage Corp.
- Planet Home Lending LLC
- Regions Bank
- Servbank
- ServiceMac
- The Huntington National Bank
General Servicing and Timeline Management
General Servicing, Solution Delivery and Timeline Management
