Accor and Azul have launched a crossover rewards program that allows ALL and Azul’s Fidelidade program members to earn points and miles for hotel stays and flights.
Accor has similar partnerships with Air France—KLM (first), Qantas (second), and Qatar Airways (third).
You can access this offer on Accor’s website here.
READ MORE: Accor ALL Rate & Bonus Points Offers
Accor’s Airline Partnerships for Cross-Earning Purposes:
Le Club AccorHotels & Air France-KLM Flying Blue Miles+Points Partnership
Accor ALL & Qantas Frequent Flyer Partnership Launch
Accor ALL & Qatar Airways Privilege Club Cross Rewards + Fast Track
Accor & Azul Partnership
Accor ALL Silver, Gold, Platinum, Diamond & Limitless, and Azul Diamond members can participate in this program and earn points and miles for both hotel stays and flights.
You must first link your ALL and Fidelidade accounts.
You can earn 1 Azul point for every 2.5 euros in Accor spent, and ALL members earn 1 ALL point for every 7.5 euros spent on Azul.
You could earn 3 Qantas points for each AUD in Accor spent in Asia-Pacific. Qatar Avios earnings are Accor brand dependent, but you earn 1 Avios for every euro at full-service hotels (less at other brands). Flying Blue members earn 10 miles for every 10 euros spent at Accor hotels.
Qatar and Accor, as well as Qantas and Accor, have also had status fast tracks for those who have linked the accounts.
Conclusion
I fly with Azul several times a year when I travel around Brazil and take advantage of my lifetime United status.
If you mainly travel in Asia, you should link your Accor account with Qantas. Their point earnings with Accor are far superior to Qatar or Flying Blue’s. Qatar and Flying Blue’s Accor partnership, however, covers stays worldwide.
My Accor account is linked with Flying Blue, but I could also do Qatar Airways, as I believe that Flying Blue miles and Qatar Avios are roughly worth the same.
Azul is not part of any alliance, so this deal with Accor doesn’t really make sense to anybody else except ALL members who live in Brazil or fly with Azul very frequently.
I don’t see a point in using just one airline when flying around Brazil because there is hardly any difference between Azul, LATAM, and Gol, and they have each partnered with a different US airline (Azul—United, LATAM—Delta & GOL—AA).
Terms and Conditions of this offer:
[ALL x Azul Fidelidade] Cross-rewards Terms and Conditions
- Special Conditions
1.1 The Cross-rewards Terms apply to all Linked Members. Linking your accounts constitutes acceptance of these Cross-rewards Terms by Linked Members.
1.2 The definitions in clause 2 apply to these Cross-rewards Terms.
1.3 If there is any conflict between the Terms and conditions of Membership of the ALL Programme, the Azul Terms and these Cross-rewards Terms in relation to the Cross-rewards, then the Cross-rewards Terms shall prevail to the extent of the inconsistency.
1.4 Azul and Accor reserve the right to make any changes (whether material or otherwise) to the Cross-rewards Terms, including changes to:
1.5 Accor and Azul will use their best efforts to advise Linked Members of material changes to these Cross-rewards Terms and, if possible, give Linked Members at least 30 days prior notice by posting the updated Cross-rewards Terms on their respective websites.
1.6 Accor and Azul will each maintain the latest version of the Cross-reward Terms on their respective websites.
- Definitions
Accor means Accor SA, a French public limited company, having its registered office at 82, rue Henri Farman – 92130 Issy les Moulineaux – France, registered with the Trade and Companies Registry of Nanterre under number 602 036 444.
Accor Eligible Channel means an Accor distribution channel, such as the Accor website, the Accor booking office, Participating Hotels, or traditional travel agencies booking eligible fares on GDSs or via the Accor booking office, but does not include a reseller, tour operator or third party online travel agency such as Expedia.com or Booking.com.
ALL Loyalty Programme means the Accor loyalty program known as the ALL- Accor Live Limitless program, whether owned and/or operated by Accor or any Accor Group companies.
Cross-rewards means the various benefits available to ALL Loyalty Programme and Azul Fidelidade linked Members, as described in these Cross-rewards Terms.
Cross-rewards Terms refers to this document, which applies to Members of ALL and Azul Fidelidade Members that decide to link their ALL Loyalty Programme and Azul Fidelidade Program accounts.
Eligible Flights’ has the same meaning as the definition of “Segment” established in the Azul Fidelidade Terms, namely “Segment” or “Qualifying Segment(s)”: each Azul flight performed, described and specified in item 11, will be considered 01 (one) Segment.”
“Eligible Fare” has the same meaning as the definition of “Air Expense” as established in the ALL Loyalty Program Terms (as amended from time to time).
Eligible Spend (on Flights)’ are comprised of the amounts spent by the Loyalty Program Participant on flights operated by Azul and additional services and/or products to the trip, such as: upgrades, seat selection, additional baggage, but excluding taxes and fees imposed by the government. 2.9 “Eligible Expenses (Hotels)” are comprised of the room rate plus eligible expenses, as defined in the ALL Loyalty Program Terms.
Eligible Spend (Hotels) includes the room rate plus eligible expenses as defined in the ALL Loyalty Programme Terms.
Eligible Stay is a stay made at a Participating Hotel for at least one overnight stay in a room, where the booking is made through an Accor Eligible Channel at an eligible fare. If this stay is redeemed in full using Reward points, it is not an Eligible Stay.
Linked Member means a person that is both a Member of ALL and a Azul Fidelidade Member and has linked their ALL Loyalty Programme account and their Azul Fidelidade Program account as described in these Cross-rewards Terms.
Members of ALL means persons who are registered as members of the ALL Loyalty Programme.
Participating Hotel means the Accor hotels, motels, serviced apartments or other accommodation providers participating in the ALL Loyalty Programme at which Members of ALL can earn Reward points in accordance with the ALL Loyalty Programme Terms.
Azul means Azul Linhas Aéreas Brasileiras S.A, administrator of the Azul Loyalty Program, registered with CNPJ: 09.296.295/0001-60, with address at Av. Marcos P. de U. Rodrigues, 939 – Edif. C. Branco Office Park, Torre Jatobá, 9th floor, Alphaville Industrial – Barueri, SP – 06460-040.
Azul Points or ‘Blue Point(s)’ means the accumulated loyalty metric, represented only by whole numbers, which allows the redemption of products and/or services at Azul.
Azul Fidelidade Members’ or ‘Azul Participant’ is the individual registered in the Azul Loyalty Program and user of Azul services/products.
Azul Fidelidade Regulations’ refers to the terms and conditions applied to AZUL Fidelidade, which can be consulted at: https://www.voeazul.com.br/br/pt/programa-fidelidade/regulamento/novo-2024.html
Reward points means loyalty points of the ALL Loyalty Programme.
Terms and conditions of Membership of the ALL Programme means the terms and conditions of the ALL Loyalty Programme which can be found at https://all.accor.com/loyalty-program/legal/terms-and-conditions-en.pdf, as amended by Accor from time to time.
- Linking your Accounts
3.1 You must be both a Member of ALL and a Azul Fidelidade Member and have linked your ALL Loyalty Programme and Azul Fidelidade Program accounts as described in these Cross-rewards Terms to participate in Cross-rewards.
3.2 You can link you accounts via either www.all.com or www.voeazul.com
3.3 If you link via www.all.com, you must log into your ALL Loyalty Programme account and then either log into your Azul Fidelidade Program account or join the Azul Fidelidade Program using the free join link provided. You may then link your ALL Loyalty Programme account with your Azul Fidelidade Program account. If you are not yet a Member of ALL, then you must enrol in the ALL Loyalty Programme via all.com.
3.4 If you link via www.voeazul.com, you must log into your Azul Fidelidade Programme account and then log into your ALL Loyalty Programme account or join the ALL Loyalty Programme using the free join link provided. You may then link your ALL Loyalty Programme account with your Azul Fidelidade Program account. If you are not yet a Azul Fidelidade Member, you must join the Azul Fidelidade Program via www.voeazul.com
3.5 In order to link your accounts, your ALL Loyalty Programme account and your Azul Fidelidade Program account must be in the same first name and surname. By linking their accounts, Linked Members have agreed to, and accepted, these Cross Reward Terms.
3.6 You can only link your ALL Loyalty Programme account with one airline partner. If you have linked your ALL Loyalty Programme account with an airline partner other than Azul and now wish to link your ALL Loyalty Programme account to a Azul Fidelidade Program account, then you will have to first unlink your ALL Loyalty Programme account from the other airline partner. You can unlink from the other airline partner via your ALL Loyalty Programme member dashboard if available or by contacting the customer care centre. Then, you can link you ALL Loyalty Programme account to your Azul Fidelidade Programme account as described above in clause 3.
3.7 Except as set out in clause 3.8, switching from another airline partner to Azul will only be allowed if you linked your ALL Loyalty Programme account with the other airline partner more than 12 months ago. If your ALL Loyalty Programme account was linked to the other airline partner within the last 12 months, then you will have to wait until a full 12 months has passed before being able to link your ALL Loyalty Programme account to your Azul Fidelidade Programme account.
3.8 An exception will be made for any Member of ALL who has changed their residence to a different Continent. Those Members of ALL will need to contact the Accor customer care centre in order to unlink their ALL Loyalty Programme account from their other airline partner, and then link of their ALL Loyalty Programme account to their Azul Fidelidade Programme account.
- Cross-rewards Benefits
4.1 ALL Members with Silver, Gold, Platinum, Diamond and Limitless status, as well as Azul Fidelidade Members with Diamond status, whose accounts are linked are entitled to earn Reward points and Azul points on Eligible Stays and Eligible Flights with Azul, as described in clause 5.
- Points Earning Scales and Procedures
5.1 When staying at a Participating Hotel, Linked Members that have completed an Eligible Stay will earn:
5.2 When taking an Eligible Flight that is both marketed and operated by Azul, Linked Members will earn:
5.3 In order for the Reward points and Azul points earned in relation to a stay at a Participating Hotel to be credited, the Linked Member must provide his/her ALL Loyalty Programme card number when booking and show their ALL Loyalty Programme card to hotel reception when checking in at the hotel.
5.4 In order for Azul Points and Reward Points to be credited upon completion of an Eligible Flight, the Linked Member must provide his/her Azul Loyalty Program membership number at the time of booking the flight or at check-in.
5.5 Subject to these Cross-reward Terms, Linked Members may be entitled to cross-rewards for Eligible Stays and Eligible Flights completed after linking their accounts.
5.6 Cross-rewards will only be available whilst the person remains a Linked Member. If a person unlinks their membership accounts then they are no longer entitled to cross-rewards.
5.7 Reward points and Azul points will be credited to the member account within six weeks after the completion of the corresponding stay or flight.
5.8 Cross-rewards only apply to Eligible Stays and to Eligible Flights. No Azul points or Reward points are earned in respect of any cancelled flights or cancelled stays.
5.9 Cross-rewards do not apply to any other Accor stays or Azul flights. The usual terms and conditions of sale/service or carriage continue to apply to each hotel and each flight.
- Conversion of Reward points into Azul points
6.1 The ALL Member must be a Member of the Azul Fidelidade programme towards which he wishes to transfer his Reward points prior to requesting a transfer. Points can only be transferred to the Azul Fidelidade account held in the Members name.
6.2 There is a minimum threshold of 2,000 Reward points per conversion, based on the following scale: 2,000 Reward points = 1,000 Azul points.
6.3 Transfers are irreversible and will be completed within six weeks.
- Conversion of Azul points into Reward points
7.1 The Azul Fidelidade Member must be a Member of the ALL programme towards which he wishes to transfer his Azul points prior to requesting a transfer. Azul points can only be transferred from the Azul Fidelidade account held in the Members name.
7.2 There is a minimum threshold of 10,000 Azul points per conversion, based on the following scale: 10,000 Azul points = 1,000 Reward points.
7.3 Transfers are irreversible and will be completed within six weeks.
- Linked Member Responsibilities
8.1 Linked Members must not:
8.2 If a Linked Member has committed a material breach of any of the Cross-rewards Terms, whether intentionally or otherwise, then Accor or Azul may do any one or more of the following:
8.3 The termination of a Linked Members Cross-rewards membership may result in the cancellation of all Cross-rewards benefits. This suspension or termination shall be without prejudice to either Azul’ or Accor’s rights to take action with respect to the Member.
8.4 If Azul or Accor intends to take action under clause 8.2, it will notify the Member of its intention and the reason for that action. The Member will then have 14 days to respond to the notice by rectifying the breach (where possible) and providing any reason why Azul or Accor should not take action (provided that Azul Fidelidade or Accor may suspend the Member’s account and cancel any Rewards until any review is completed). Azul Fidelidade or Accor will review the response and advise the Member of its decision.
- Personal Data
9.1 Linked Members consent to Accor and Azul collecting, using and disclosing personal data related to their stays and flights and exchanging that data with each other. That data is used by Accor and Azul to provide the Cross-rewards, keep track of your participation in their respective loyalty programs, and:
9.2 Linked Members consent to Accor and Azul collecting, using, disclosing and exchanging the Linked Members personal data, including the following:
9.3 Accor and Azul will each individually, in respect of personal data that they hold:
9.4 You can exercise your rights (to access, amend or delete your data, restrict or oppose the processing of that data, exercise your data portability rights, to provide instructions on how your data should be processed following your death) by:
9.5 You can also contact each partners Data Protection Officer (DPO) by:
9.6 You can also lodge an appeal with the appropriate data protection authority.
- Disputes and Applicable Law
10.1 In case of dispute arising between a Linked Member, Azul and Accor concerning these Cross Reward Terms, the Linked Member must follow the applicable procedures below.
10.2 For Accor:
10.3 For Azul: Members may contact the company through: (i) call center at 4003 1118, when in capital cities and metropolitan regions; (ii) call center at 0800 887 1118, when in other locations in Brazil; (iii) call center at +351 800 602985, when in international locations; (iv) in case of disputes, the passenger may submit their claim through the consumer.gov tool; (v) in case of legal disputes, the preferential forum will necessarily be that of the district of Barueri, waiving any other privileged forums.
10.4 These cross-rewards Terms are governed by;
- Withdrawing from the Cross-rewards
11.1 Linked Members may withdraw from the Cross-rewards at any time. In order to do so, they must visit Accor.com and follow the unlinking process on their member dashboard.
11.2 Withdrawal from Cross-rewards by a Linked Member will not affect that persons membership in the ALL Loyalty Programme or the Azul Fidelidade Program.
11.3 A person may re-link their accounts later but will not be eligible to benefit from any further linking bonus. If a person wants to re-link, they must use the same ALL Loyalty Programme account and the same Azul Fidelidade Program account that were previously linked.
11.4 Withdrawing from Cross-rewards means that the member will no longer be entitled to any of the Cross-rewards.
- Account Closure
If a Linked Member closes either their ALL Loyalty Programme account or their Azul Fidelidade Program account, then the Linked Members participation in Cross-rewards will automatically cease.
