A LoyaltyLobby reader sent us a report about the disgraceful state of Aer Lingus lounge shower facilities at Dublin Terminal 2. 
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Reader’s Aer Lingus Dublin Lounge Shower Report:
Is this what premium lounge experience means now?
I thought you and your readers might be interested in this. 10 days ago I was at Dublin airport on a connection through Terminal 2. With British Airways now flying out of Terminal 2 at Dublin, eligible passengers can now make use of the Aer Lingus lounge in the terminal (for flights departing after 9am).
Since I was connecting from a transatlantic flight and had a few hours to connect on to British Airways, to Heathrow, I asked if I could make use of the showers in the Aer Lingus lounge. Firstly, it being a Sunday, the employee at the lounge entrance said they might be closed but I asked another team member who offered up the shower room.
What a mistake this was.
The showers in this lounge should be closed and condemned for health and safety reasons immediately. I have never experienced anything like this in a premium airport lounge environment. I’ve travelled all around the world and although I was not expecting a Doha lounge style experience, I was at least expecting to have a shower in a clean, modern, safe, shower environment.
The tiles in the shower were damaged, sharp, dangerous and also missing in places, leaving a huge broken shower floor that was both dangerous and filthy. The door didn’t close properly and the frame was filthy and mouldy. The taps were mouldy, plug filthy and damaged and the general condition of this shower was horrendous. Even a good overdue deepclean would not make this acceptable. Needless to say, I did not use the shower, freshened up and left without using the facilities.
This was a disgrace and Aer Lingus should be ashamed. I wrote a feedback form and email and tried to use their chat function to give feedback but haven’t heard anything back – unsurprisingly.
To anyone thinking of using this lounge for the shower facilities, avoid. It’s disgusting and filthy and clearly no one managing the lounge facilities cares about maintaining standards and the passenger experience.
Is this acceptable? I’ll let you decide.
Reader’s Images:
Conclusion
These images certainly are not pretty, and they make you wonder how Aer Lingus has allowed these shower facilities to deteriorate so badly without fixing them.
But these somehow remind me of the BA toilet facilities at Heathrow Terminal 5’s Concorde Room, which are equally awful (or at least were when I was there last time).
IAG should spend some cash and fix these various lounge facilities rather than put up a meaningless press release stating how many billions they are using for various upgrades without any visible changes.
