Finnair moved to a revenue-based model for earning award and tier miles in March (read more here), making it impossible to calculate the miles you would earn for mixed carrier itineraries. However, tickets and itineraries booked before the switch date were promised to be credited under the old non-devalued formula.
I made a post earlier this week (read more here) that Finnair Plus members should audit their accounts for miscredits from Finnair flights that were booked before the cut-off date. My itinerary, which was booked and ticketed in February, was incorrectly posted as revenue-based, resulting in roughly 50% fewer Avios and Tier Points.
So, I asked Finnair to fix the posting on December 24 by having a WhatsApp chat (see below), and the posting was corrected yesterday (December 27).
The revenue method posted with 8,515 Avios instead of the correct 16,675.
Now, I am only 2,655 Tier Points short of requalifying for another year of Finnair Plus Platinum (I still have 3 days to bridge this cap).
What we covered earlier:
I had one BA segment that I couldn’t get credited to Finnair Plus without a retro claim process:
Finnair Retroclaim Experience With Missing British Airways Flight
And now I am also waiting for four segments from this same ticket + two other ones that haven’t shown up on my BA account:
British Airways Has Stopped Crediting Partner Flights?
I had a Finnair – Doha flight on December 11 that I decided to credit to Finnair, as this ticket was booked BEFORE the points to Avios slaughter in March.
Nothing was posted to my Finnair Plus account, so I opened a case through WhatsApp a week later.
There is then always the pending line in your online account statement, but there was suddenly a credit yesterday,
Finnair somehow managed to credit this based on “who knows what” at 8516 Avios when the correct amount would have been 56% more.
Finnair has assigned a value of 946 euros for this segment.
When they should have credited it under the pre-devaluation amount based merely on the fare class at 13340 Avios.
I opened another case with the Finnair WhatsApp chat to get the amount corrected.
You earn a lot fewer Avios under the “enhanced” and devalued Finnair Plus:
Finnair Plus Award & Status Point Earnings Down By Up To 92% After Program Change
Conclusion
Finnair’s WhatsApp chat is pretty good and gets issues resolved promptly, and there is absolutely zero AI crap that usually starts these conversations with most companies.
If you had pre-devaluation itineraries flown past the cut-off time, you probably should audit postings line by line to see if Finnair has credited the correct number of Avios and Tier Points.
This move to earn Avios and Tier Points entirely dynamically makes little sense for anyone other than those flying on monopoly routes or business-issued tickets, where the price is not a deciding matter.
You can still beat the system by booking codeshare and flights operated by Oneword partners that are not part of this revenue-based system, but avoid AY-coded Finnair flights like plague.
